Cakes By Happy Eatery » FAQ
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FAQ

1. Can I order online?
Due to the customization of our products, we do not currently offer online ordering. The bakery is open 7 days a week and our sales associates are available to take client orders and answer any questions over the phone. At the time of the confirmed order, a credit card payment will be requested. Once an order is confirmed and payment is made, there is a 25% cancellation fee. There is no charge for order and/or date changes, unless the order is already in production.
2. Can you only make cakes that are listed on your website?
The bakery offers over 100 cake combinations, which can be downloaded from our menus page. If there is something not listed or you would like to have something specifically made, please call us to discuss and see if we can accommodate. The bakery bakes its products from scratch on premises and always enjoy creating something new.
3. Can you make special dietary cakes?
The bakery can accommodate most special dietary requests including gluten free, sugar free, vegan, egg free, dairy free, nut free, or a combination. The bakery is not an allergy-free zone, but we are sensitive to any allergy requests.
4. Do you make custom cakes?
The bakery creates many custom cakes ranging from particular flavors to specific designs to fit any occasion. If there is a reference picture or a sketch in mind, please bring the design to the bakery so we can recreate the cake or help you create a new design.
5. Will you put a picture on a cake?
The bakery has the ability to create edible sugar images. We need camera ready pdf or jpg files to be emailed to the bakery for production. Pictures that have copyrights cannot be recreated without proper approval. The bakery does have certain copyrighted images in stock for several children themed characters and sports teams. Please call the bakery to inquire. A really neat sugar image is to recreate a child’s drawing. This is particularly touching for a mothers’, fathers’, or grandparents’ day celebration.
6. How much do you charge for a cake?
Cake prices vary due to the number of servings, flavors/fillings, designs, other ancillary items such as cake/fondant toppers or fresh flowers, and in some requests, delivery. The bakery has a base price for all cakes and any custom requests have an added-on pricing. Please call the bakery and give us the parameters for the cake request and we can give you an estimated price range.
7. How long does it take you to make a cake?
The bakery bakes and produces throughout the day and can provide most desserts depending on the lead time. The bakery’s showcase has various cakes and pastries for those that need to grab and go. A one day’s notice is appreciated, but not required. If there are specific requests for the cake, please place the order and reserve our production time. The bakery creates many cakes for various occasions and is accustomed to short and long lead time requests. When you are ready, please place your order.
8. What is your most popular cake flavor?
The bakery bakes many different types of cakes, so there isn’t only one flavor that is more popular. For those that like it lighter and not so sweet, we recommend the bakery’s well known Genoise sponge cake. The sponge cake pairs nicely with mousse fillings and whipped cream icing. For those that like it richer and sweeter, we recommend our buttercake or chocolate devil’s food paired with buttercream filling and icing. Other popular flavors include red velvet, carrot, cheesecake, lemon and tiramisu. A full cake menu can be downloaded from our menus page.
9. Why are some of your cupcakes and cakes refrigerated?
There is an assortment of cupcakes and cakes in our refrigerated showcase because we use fresh cream, custard, cream cheese and fruits in the toppings and fillings. Refrigeration is required when storing these types of cupcakes and cakes. We do also offer buttercream icing cupcakes and cakes, which do not require refrigeration. However, if a cake/cupcake has a fresh cream filling with a buttercream icing, the cake/cupcake will need refrigeration. We do not use vegetable shortenings or added preservatives to extend the shelf life of our products.
10. Do you only make cakes?
We are a full service bakery that offers desserts galore and so much more! We not only offer a full line of pastries, cookies, pies, and cakes, but we also have a savory selection that includes a café and catering menu featuring sandwiches, salads, appetizers and entrees. In addition, our customers can never resist our smoothies and bubble tea, all made fresh to order!